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Frequently Asked Questions (FAQs)

Zayloan.com operates as a marketplace, connecting you with a network of reputable lenders for your loan requests. Our service is completely free of charge – you will never be charged a fee for submitting an inquiry. Each lender sets its own rates and fees, which will be disclosed to you before you accept the loan. Zayloan.com is not a lender and does not make credit decisions.

We understand that new customers may have questions about Zayloan.com, which is why we have compiled a list of the most frequently asked questions below. If you have a question that isn’t answered here, please feel free to contact us.

For questions regarding a loan inquiry, approval, funded loan, payments, or any other loan-specific issue, please contact your lender directly. If you received a loan, you should have the lender’s contact information. As we are not the lender, we cannot answer questions about pending or approved loans.

Contact Information

For any questions not addressed above, please contact us at [email protected].

What is a short-term loan?

What: Short-term loans are personal loans designed to provide temporary financial assistance. Why: To help you bridge financial gaps and cover unexpected expenses. Who can qualify for a personal loan?Who: Most lenders require you to: Be employed for at least 90 days or have a stable source of income. Be at least 18 years old, a U.S. citizen or permanent resident. Have a monthly income of approximately $1,000 after taxes. Have a valid email, work phone, and home phone number. Why: To ensure you have the means to repay the loan.

How much can I borrow?

How much: Loan amounts typically range from $100 to $5,000. Why: The amount you can borrow depends on factors such as your state of residence and lender policies. Where: Loan availability varies by state due to legal restrictions.

How will I receive the loan money?

How: Once approved and you accept the loan terms, funds are deposited directly into your bank account. When: Typically, as soon as the next business day. If I have bankruptcy or bad credit, can I still get a loan?What: Short-term loans may be an option for those with bad credit. Why: Lenders in our network have varying underwriting policies. How: If a personal loan isn't available, we'll search our network for short-term lenders.

How long does the process take?

How long: Completing our online form takes just a few minutes. What: After submission, we immediately search for a suitable lender. When: You should receive a response within minutes, with final approval and funding often within 24 to 48 hours.

Will I need a printer or fax machine?

What: Some lenders may access your bank statements or income verification online. Why: To streamline the verification process. How: If required, you may need to fax or email documents. Access to a printer is also useful for printing your loan agreement.

What is the cost of a short-term consumer loan?

What: Zayloan.com's service is free. Why: The cost of your loan varies by lender. How much: Rates and fees will be provided before you accept the loan. Why: Short-term loans can be less costly than late fees or utility reconnection fees, but should only be accepted if you can repay.

If I already have an outstanding cash advance loan, is it possible to get a new one?

What: Securing multiple loans depends on state laws and lender policies. Why: To ensure responsible borrowing. How: Inform your new lender about any existing loans before accepting a new one.

When and how do I repay my loan?

When: Your loan payment will be automatically withdrawn from your bank account on the due date. How: Through the secure ACH payment option. Why: To ensure on-time payments and avoid late fees.

What happens if I’m late with a payment?

What: Late payment policies and fees vary by lender. Why: To compensate for the risk of late payments. How: Review your loan documents or contact your lender for details.

How is my private information protected?

What: We use industry-recognized security and encryption technology. Why: To protect your personal information. How: Your data is transmitted and stored securely in an encrypted format.

When can I get another loan?

When: You can use our service at any time, subject to state law restrictions. How: If you have an outstanding loan, inform your new lender before accepting a new loan.

Is an extension possible on repaying my loan, and how many extensions can I get?

What: Extension policies vary by lender and state law. Why: Some states allow multiple extensions, while others prohibit them. How: Contact your lender before missing a payment to discuss options.

What happens if I’m not able to repay my loan?

What: Defaulting on your loan can negatively affect your credit. Why: To encourage responsible borrowing. How: Contact your lender immediately to discuss options and avoid further consequences.

Contact Information

For any questions not addressed above, please contact us at [email protected].

Important Information: Please Review Carefully

If you are experiencing significant financial hardship, exploring alternative solutions or seeking advice from a qualified financial advisor is strongly recommended.

This website utilizes Site Visit Recording Technology to document interactions, including tools provided by third-party services like Jornaya’s LeadiD. By using this website and submitting your information, you agree to the use of this technology.

The owner of this website is not a lender, nor are they affiliated with any lending institution. We do not accept loan applications or participate in any lending-related activities, such as making credit decisions, arranging loans, or managing loan payments. Submitting your information through this site is simply a request to be matched with financial service providers who may be able to assist with your financial needs. These providers are solely responsible for evaluating your credit application, verifying your information, and making independent credit decisions.

The services offered on this website are purely administrative in nature (commonly known as “lead generation”) and are provided to you at no cost. Lenders and other financial service providers compensate us for connecting them with consumers seeking financial services. This often operates on a competitive bidding system, similar to Google AdWords, where the provider offering the highest bid is connected with the consumer.

In certain instances, you may have the option to connect with a tribal lending entity (“TLE”). Please be aware that TLEs operate under tribal and specific federal laws, exempt from state laws, including those related to interest rate limits. If you choose to engage with a TLE, it is important to understand that their rates and fees may be higher than those of state-licensed lenders. Furthermore, TLEs may require you to resolve any disputes within a tribal jurisdiction. It is essential to carefully review and understand the terms of any loan offered by any lender, whether tribal or state-licensed, and to decline any loan offer that you cannot afford to repay or that contains unacceptable terms.

By submitting your information via this website, you authorize the owner of this website and its network of available lenders to do a credit check,

By submitting your information through this website, you consent to allow us and our network of lenders to conduct a credit check, which may involve verifying your Social Security number, driver’s license number, or other forms of identification, as well as evaluating your creditworthiness.

These credit checks are typically conducted through major credit bureaus such as Experian, Equifax, and TransUnion, but may also include alternative credit reporting agencies like Clarity, DataX, or others. You also authorize us to share your information and credit history with our network of lenders and other relevant service providers.

Our lenders provide loans with Annual Percentage Rates (APRs) of 35.99% or lower. For eligible consumers, the maximum APR (including interest rates, fees, and other associated costs) is capped at 35.99%. All loans are subject to approval by the lender, based on their individual underwriting standards.

Example: For a loan of $4,300.00 with an APR of 35.99%, repaid over 30 monthly installments, the monthly payment would be $219.36, and the total amount payable would be $6,581.78. Loans have a minimum repayment period of 12 months and a maximum of 30 months.

Please note that this service is not available in all states.

Lender’s Disclosure of Terms

When a lender chooses to extend a loan offer to you, they are legally obligated to provide documentation outlining all fees and interest rate information associated with the loan. This includes any potential charges for late payments, as well as the terms for refinancing, renewing, or rolling over your loan, if permitted by law. Loan fees and interest rates are determined solely by the lender or financial service provider, based on their internal policies, underwriting criteria, and applicable legal requirements. We have no knowledge of or control over the specific loan terms offered to you.

The Impact of Late Payments on Your Credit Score

It is important to be aware that missing a payment or making a late payment can have a negative impact on your credit score. To protect yourself and your credit history, ensure that you only accept loan terms that you are confident you can repay. If you anticipate being unable to make a payment on time, contact your lender immediately to discuss available payment options.